Job Description

Center 1 (19052), United States of America, McLean, Virginia Agency Operations Associate - Loan Operations Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Cash Team.The Multifamily Investor Reporting team supports a total loan portfolio of $50BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel. ResponsibilitiesMaintain & encourage positive relationship/partnership with the GSEs, HUD and Ginnie Mae Collaborate across the Agency Finance platform to provide consistent excellence in customer service to borrowers, investor contacts, attorneys, auditors and internal partners.Perform critical loan and investor level loan maintenance in the loan servicing system such as payoffs, defeasances, customer auto-debits and investor transfers with strong attention to detail and high accuracy.Manage payment of post-closing fees to attorneys, investors and third partiesReview and analyze loan documents to ensure accurate loan dataCraft audit responses utilizing business acumen and knowledge to support various departments within the businessAssist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancingInitiate and support internal reporting and metrics tracking, including tracking project performance and remediation activity.Actively manage and seek resolution for payments held in suspense.Assist in initial and ongoing review of departmental procedures.