Job Description

Reporting to the Senior Associate Director of TC NEXT, the Assistant Director of Data and Operations will manage data, systems, and department-wide operations, including event-based coordination, marketing, and support. The incumbent will also support the ongoing the ongoing development and execution of data-driven, strategic goals for the team at TC NEXT, with an emphasis on the career outcomes data of recent graduates. The Assistant Director will also utilize and support the office’s digital platforms, including Symplicity CRM, web-based career development tools (Quinncia, Interstride, etc.), and TC-wide digital platforms. Characteristic Duties and Responsibilities:OperationsSupports project execution, organization, and planning through the use of a work management platform i.e., AsanaManages office operations including scheduling, and event/programming agendasWorks with the Departmental of Student Affairs and internal TC NEXT Communications team on flyers, signage, promotion, and event reminder emailsEngage in focused email campaigns for all office events and other initiativesResponsible for maintaining standard operating procedures and knowledge base, being able to respond to all inquiries in person, on the phone, or via email relating to online platforms and resources, programs, services, and initiatives across the officeContribute to the overall flow of the office by providing superior customer service and general operational supportSupport the development and implementation of efficient processes and workflows to enhance the delivery of career services to students and alumni