Job Description

Are you ready to redefine the future of customer service with the power of AI?The Assoc Engineer, AI at T-Mobile is instrumental in supporting the development and optimization of AI models that revolutionize how millions of customers interact with us every day. This role involves applying techniques such as prompt engineering, fine-tuning and Agentic AI to improve AI performance, under the guidance of senior engineers. The Assoc Engineer collaborates with cross-functional teams to integrate AI-driven enhancements into production systems, thereby improving customer interactions and satisfaction. By contributing to the architecture of sophisticated AI systems, this role supports the strategic enhancement of T-Mobile's AI capabilities. Overall, the Assoc Engineer plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations.We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you are passionate about driving excellence and want to make a significant impact, apply today! ResponsibilitiesAssist in building agentic AI systems that accomplish complex tasks by invoking Generative AI models as well as internal and third-party tools using APIsSupport optimization of AI system performance through prompt engineering, fine-tuning, and reinforcement learning.Develop and maintain supporting software components, scripts, and pipelines to enable AI model deployment, testing, evaluation, and monitoring.Assist in implementing retrieval-augmented generation (RAG) techniques to ensure AI responses are contextually accurate and grounded in real-time data.Collaborate with senior AI engineers, backend engineers, business experts, and conversation designers to integrate AI-driven solutions into production environments.Stay up-to-date with latest LLM advancements in prompt design, few-shot learning, Tool integration protocols like MCP and AI orchestration frameworks like Agent SDKHelp define and track success metrics aligned with business requirements and contribute to improving model quality.Participate in other duties or projects as assigned.