Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Responsibilities + Skills
Education
High School Diploma / GEDMust be 18 years of age OR older4+ years of phone-based customer service experience analyzing and proactively identifying solutions for customer issues
Experience
4+ years of phone-based customer service experience analyzing and proactively identifying solutions for customer issues3+ years of experience in a high-volume call centerDemonstrated expertise in use of call center software programs (e.g. NICE, Qfiniti, Nexidia, KANA, KL, Wiki, and eGRC)
