Job Description

The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Provide operational support across function, including administering defined procedures, performing analysis and preparing reportsManage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking productsManage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measuresLiaise with internal and external cross-functional partners to meet or exceed the needs of Citi clientsCreate reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needsProvide assistance/mentoring to junior analystsPerform regulatory, audit and control assessments as well as feasibility analyses for process changes, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controlsAssist in the investigation, documentation and corrective action implementation of all required issues as directedAid with the transition, alignment, and stabilization efforts of critical operations functionsAssist as required for control, risk, daily activities, and transaction services projects