Job Description

Director, Retail Operations is responsible for delivering world class execution of Panera operational expectations in the bakery-cafes by translating brand objectives to cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust that creates loyalty with our team members and guests and creating value in the market through growing sales and delivering profit growth. Duties & Responsibilities Business Understanding, Strategic Planning and Execution:Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, marked-wide operating systems, profitability, new unit growth, food quality and safety, and people development.Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the execution against these standards and processes.Effectively understands, applies, and communicates the business’ priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market.Responsible for and the champion for achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs.A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes that ultimately drive business results.Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose.