Job Description
Job Description:We are committed to delivering exceptional service and creating memorable experiences for our customers. We are seeking a dynamic and experienced Customer Experience Leader to join our team. This role will be pivotal in embodying and promoting our company’s culture, facilitating cross-functional collaboration, and developing strategies to exceed customer expectations.Key Responsibilities:Develop and implement strategies that align with our company’s culture and values, ensuring every customer interaction promotes these principles.Foster a collaborative environment by working closely with internal partners, including marketing, sales, and product development, to create a cohesive customer experience that drives satisfaction and loyalty.Serve as a champion for customer needs across the organization, influencing internal stakeholders and advocating for improvements in customer experience.Monitor and report on customer experience metrics, leveraging insights to drive continuous improvement and strategic decision making.Utilize data analytics to understand customer behaviors and trends, translating complex data into actionable insights and strategies.
Responsibilities + Skills
Employee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Education
Tuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotected.
Experience
