Job Description

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate mannerReview VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectationsBuild and run reports such as Management Information Systems (MIS) or financial forecasts and results, as neededResearch and interpret standard information and identify inconsistencies in data or resultsAssist in training team members on loan resources as well as provide testing assistance for production validation and host releasePrepare basic presentations for managementSupport trouble ticket resolution and the training of new and borrowed testersAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.