Job Description

Essential Responsibilities: Overall Individual Responsibilities: Actively supports organizational and departmental policies and procedures within the Partnership. Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively or within the role. Presents a professional appearance and approach with members and other employees; demonstrates honest and ethical behavior. Handles member and employee information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with HIPAA regulatory requirements. Demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organizations policies/procedures. Actively supports organizational and departments policies/procedures including established cash handling and asset management. Contributes to the effectiveness of the team by working together by supporting, promoting and applying the established behavioral and interpersonal standards of conduct, as developed through the Labor/Management Partnership, including those on attendance, mutual respect and support, honoring diversity, effective communication, and improving the work environment. Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs and workload of team. Takes responsibility to identify, develop and adapt new policies and practices that improve service and quality of work. Overall Job Responsibilities: Cash handling: Ensures that all cash handling practices are in accordance with current regional and departmental policies and procedures. Takes precautions to secure funds and to minimize the risk of robbery and/or theft. Places starting cash fund in cash register at the beginning of work-day and operates cash register according to established policies and procedures. Completes daily cash-out procedure, including balancing or documenting discrepancies according to departmental policies and procedures. Accurately and completely compiles daily and month-end cash report. Maintains work logs as necessary. Ensures that cash discrepancies do not exceed regional averages (standards). Demonstrates knowledge and ability to operate cash register systems to accurately complete the sales transaction. Gives each patient a cash receipt. Has refunds and voided transactions cosigned in a timely manner. Closes cash drawer after each transaction. Phone Handling: Answers telephone, receiving, processing and relaying messages as needed with complete discretion in matters of patient confidentiality. Answers phone with the location (ex. Kaiser Rockwood Pharmacy), name, and appropriate greeting (ex. good morning, good afternoon, etc.). Demonstrates competence in the operation of the phone system, including transferring, stacking, etc. Requests assistance when required. Triages to the appropriate resource. Gives the caller the opportunity to respond before being placed on hold. Satisfies member request within one transfer of a call; stays on the line until the extension is answered to confidentially announce the caller. Follows the current Regional/Departmental Phone Handling Policies.