Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! At T-Mobile, we are committed to building an inclusive environment where all voices are valued, ideas are shared, and diverse perspectives are celebrated. We're seeking a Principal Customer Experience Manager who shares our dedication to creating exceptional customer experiences and driving strategic innovation.Job OverviewThe Principal Customer Experience Manager plays a pivotal role in shaping T-Mobile's Retail and Enterprise Go-to-Market strategies through a customer-centric approach. This position is instrumental in defining and orchestrating the customer experience across all touchpoints, combining strategic vision with practical execution.
Responsibilities + Skills
Education
Present strategies and recommendations to Field and HQ Executive leadershipCollaborate with cross-functional teams to solve customer pain points and drive process improvementsBuild and maintain strong relationships with stakeholders across the enterprise
Experience
