Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility and the development and implementation of new programs. Under the direction of the Call Center Coordinator, the Welcome Center Associate of the Metro YMCAs of the Oranges is responsible for being the front line contact at the Central Call Center for the Association. Primary responsibilities include greeting and assisting members; answering phone calls and direct messages; providing accurate information to all inquiries in a friendly and professional manner; promoting, selling, and registering membership, events and programs; processing money transactions, filing documentation and providing outbound calls when needed. Must ensure a high-level of service with a commitment to improving lives and have a cause-driven focus. The Central Call Center is the main hub of member customer service, therefore, the position will serve as the center of communication and assistance for the overall business operations and member service functions all within the policies and guidelines of the YMCA.