Job Description

The Research Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:Maintains large business accounts.Utilizes computer system to investigate disputes and resolves complex issues.Responds to customers in writing or verbally.Acts as coach and trainer to new employees.Relied on for system testing projects because of technical proficiency.Works under limited supervision. May support an expansive array of products/services.Demonstrates technical/administrative expertise.Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.