Job Description

Exciting opportunity! You’re ready for that thrilling step up in responsibility by partnering with the Retail Store Manager to support a team of hardworking, dedicated people every step of the way. Why? Because that caring, go-the-extra-mile mentality is rooted deep within you and you know that when one person succeeds, we all succeed. You’re a born leader. You’re ready to go All IN, leading by example and encouraging your team go-to-bat for customers, bringing passion, insight, know-how, and follow through to every interaction. Along with the Retail Store Manager, you’re ready to empower the team to give it their all in becoming the best in the world at connecting customers to their world. It’s a big responsibility, but the reward is even bigger. Are you ready to take this revolution to the next level? Good, because WE. WON’T. STOP.In partnership with the Retail Store Manager:Go All IN to support the store through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and Mobile Expert success.Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.Lead by example, staying up to date on the latest and greatest products, services, training, and leadership best practices to remain an expert resource to your team.Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements which includes completing assigned training on time in a complete manner.Manage floor activity and supervise daily work of store employees, including completing store opening and closing, and ensuring operational compliance.