Job Description

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.About the RoleIn this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.What You'll DoAll leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.Serve as a role model to achieve priorities in store, with the customer as the primary focusSupport the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient mannerBuild and share expertise in an assigned specialized functional areaSupport completion or work processes before or after the store closes as needed inclusive of opening and/or closing the storeListen and ask questions to solicit feedback to understand needs and provide serviceHandle unique or complex customer interactions