Job Description
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! As the Senior Customer Experience Manager at T-Mobile, you'll be at the heart of revolutionizing our integrated customer experience in line with our Consumer Group Enablement strategy. Bring your deep subject matter expertise in systems and platforms to the table as we embark on program and system-level initiatives that redefine the wireless industry. Lead the Integrated Customer Experience:Manage system efforts throughout the project and production lifecycle.Lead cross-functional teams to navigate complex, system-related issues with finesse.Drive medium to large-scale initiatives improving systems, user experience, and customer satisfaction.
Responsibilities + Skills
Education
Engage with leadership, business partners, and team members, providing updates on strategy progress.Keep team members informed about cross-functional issues impacting the availability and functionality of production systems.
Experience
2+ years of Wireless experience, within or supporting Care or Retail.2+ years of Analysis or systems production support experience.People leadership or business process management experience.High School Diploma or equivalent experience/GED
