Job Description

Key Responsibilities:10% - Communicates effectively - Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion20% - Lead effectively - Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.25% - Manage Core Operational projects - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.10% - Provides guidance and training - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.10% - Provides Resources and input on major process improvements - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.