Job Description

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! Job OverviewThe Senior Product Operations Manager will be accountable for the operations support and the performance of a complete portfolio of highly complex digital products. This position is the main interface between Product Management, IT, Enginnering and business partners in other areas of the organization. The Sr Product Operations manager will build scalable and sustainable processes and execution models that establishes new processes, process standardization and improvement for the assigned product portfolio. Additionally, this position will monitor, analyze and report on performance, identify root cause, and drive resolution of production issues with cross functional technical teams. Providing operational subject matter expertise and requirements for in-market and future products are critical functions to ensure operational stability and production management. This position requires communication skills that bridge business and technical partners to clearly articulate problems, customer impacts, technical design complexities to drive resolution and optimization.