Job Description

Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.Duties and Responsibilities:In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front-End AssociatesManage the Front End during designated hours a minimum of three days a week per standard practice guidelinesMaintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer serviceServe as a model for customer service and instills this value in all associatesManage and achieve Food Lion service standards as delegated by the Customer Service ManagerMaintain an efficient and productive Front-End operationSupport the achievement of budgeted financial and operating results for the Front EndEnsure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines