Job Description
Boeing Global Services (BGS) Training Solutions is seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines. This position is expected to be 100% onsite. Position Responsibilities: Responding to visitor/customer queries and needsEnsure TSA verification and requirements are metEnsures all audit requirements are in complianceVerifying training rostersHandling urgent schedule/training adjustmentsLeading VIP & regulatory authority visits to the campus from around the worldSet up classrooms and review schedulesSend schedules to customers and upload student information
Responsibilities + Skills
Education
3+ years of experience in customer support services and document compliance related fields3+ years of experience working in a multi-functional team environmentExperience in data analysisProficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
Experience
