Job Description

T-Mobile offers top in industry pay and benefits that include generous paid time off, paid holidays, full health insurance (health, dental, vision, wellness, etc.), yearly stock grants, company matching 401K, tuition reimbursement, career development programs and 75% off your cell phone plan! And you get to wear jeans to work!Be unstoppable with us!T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!Job OverviewThe Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile’s aspirations of earning a place in our customer’s hearts and Mobile Expert success.Job Responsibilities:Customer:Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.Effectively manage customer wait time. Keep current on products, services and promotions.Owner:Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.