Job Description

The Assoc Ops Sup Analyst is an entry level officer position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, and account maintenance. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities:Review project requirements and assist with open Issues/ICaps to ensure timelines are met and the quality meets and exceeds customer expectations.Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed.Partner with Work Force Management to manage inventory and capacity planning to support staffing needs.Oversight of quality control and monitoring results to ensure business compliance with laws, regulations, and policy requirements on all operation activities and controls.Research and interpret standard information and identify inconsistencies in data or results.Assist in training team members as needed on new process and control requirements/enhancements.Prepare basic presentations for management and deliver/present as needed during meetings.Partner with Fulfillment Services and Third Party Vendors to support daily volumes and escalations as needed.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.