Job Description

The Client Service Associate (CSA) has a strong background in KYC processes, procedures and policies. CSA will drive the creation of client’s KYC profile in Citi’s KYC systems and will establish client’s relationship and account(s) opening with IPB US. CSA will interact with different teams in order to onboard client as efficiently as possible while providing the best client experience.Responsibilities:Welcome assigned leads/prospects to IPB US and introduce them to the Citi platform by walking them through IPB US value propositions, always adhering to highly professional and ethical standards. CSA should advice client on the best value proposition, segment and banking package according to prospect needs.Interview prospects to establish source of wealth, banking needs and to require documents necessary to drive a diligent acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding.Lead all onboarding control aspects for the client: AML / KYC / OWS, Alerts, CRF, PUP. Protects the bank and the client by complying with relevant policies, procedures, legal and regulatory framework.Performs CIP process by identifying and confirming prospect’s identity through the various methods available according to IPB US procedures.