Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.As the Contact Center Technology Advancement Leader you will have overall responsibility for leading the global team (of 500+ people) and strategy that drives value to the organization through enhancing the advocate and consumer contact center experience, supporting 300M calls per year, 70K agents and 500 call centers globally.
Responsibilities + Skills
Education
Proven ability to sell ideas to people outside of your direct team membersInnovative orientation and customer first mindsetDemonstrated strategic thinking abilities and an enterprise-wide perspective
Experience
15+ years of progressive leadership experiences in the technology profession10+ years of experience leading in an Omni platform ecosystemExceptional operational rigor defining and executing a contact center technology strategy
