Job Description

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.COMPETENCIES AND BEHAVIORS: Assistant Manager DRIVES RESULTS: Fulfils assigned tasks • Works towards commercial and business goals, focuses on activity • Understands the importance to the business of achieving commercial success Works to make things better • Looks for opportunities to improve and takes ad hoc actions • Delivers as long as there are no major obstacles based on original plan without contingency • Understands the general profit drivers for area ACCOUNTABILTY: Let’s people follow guidelines • Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement • Pays close personal attention to the details of a process; checks things out to ensure they are done right • Adheres to core business planning and reporting processes; personally attends to details TALENT BUILDER: Encourages individuals to develop • Identifies actions critical to high performance • Provides specific feedback on performance near the event • Sets general development goals for improvement in current position and provides standard development opportunities • Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization CUSTOMER IMPACT: Has basic understanding of the customer and uses it • Listens to the customer’s feedback and acts on it • Knows and can describe general industry characteristics and trends • Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors