Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Customer Service Representative will be working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic tasks to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.We offer up to 12 weeks of paid training. The hours during training will be 8:00am - 5:00pm, Monday - Friday. Training will be conducted onsite.
Responsibilities + Skills
Education
High School Diploma / GEDMust be 18 years of age OR olderAdvanced computer skills in Windows environmentListening, critical thinking, decision-making, telephone, customer service and problem-solving skillsOral and written communication skills
Experience
