Job Description
About the College The Cornell SC Johnson College of Business is comprised of the university’s three accredited business schools: The Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students.Our TeamIf you have a drive towards learning new skills and technology, problem solving, quick decision making, analyzing, and contributing to efficient processes, and high levels of customer services that contribute to student success, press ‘apply’! Our team of specialists provide seamless administrative assistance to faculty, in contributing to the success of an engaging learning experience to our students across our three schools and multiple campuses in Ithaca and New York City. With guidance and coordination of the faculty, our team employs strategies to effectively facilitate student success that supports educational programming across 2 different Bachelor programs, 14 different MBA, MPS, MS, MHA programs, and 3 different PhD programs. Our role is constantly evolving as we navigate the changing landscape of education.The Opportunity Under limited direction and in a team-oriented environment, the Faculty Support Specialist will provide broad administrative, organizational, and technical assistance to faculty, specializing in the administrative needs around teaching, research, and travel support. These duties include, but are not limited to:Provide instructional assistance as requested by faculty, including course materials, grade tracking, set-up, and maintenance of Canvas sites, setting up Zoom meetings and webinars, and distributing Qualtrics surveys.Coordination of class programs.Arranging all phases of travel for faculty and guest speakers for both domestic and international travel.Process print orders, office supplies, subscriptions, and membership renewals.Knowledge of faculty accounts and budget tracking.Constantly evaluate work and make suggestions on efficiencies and process improvements
Responsibilities + Skills
Education
Excellent organizational techniques, and the ability to work quickly and effectively under pressure, use sound judgment in completing tasks that are urgent; balance conflicting priorities, and make selections from a wide range of choices.
Experience
Experience in handling confidential and sensitive information with utmost discretion and integrity.Demonstrated record of successfully providing exceptional customer service.Attentive listener with the knowledge of how to communicate with tact, diplomacy, and patience with a wide range of internal and external constituents.Experience that demonstrates initiative, sound judgment, creativity, and resourceful solution-finding techniques when faced with a challenge.
