Job Description

Meet the TeamWe are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.Your ImpactYou are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.Failure Analysis Technical Lead will drive the improvements in the accuracy of the fault duplication and isolation.Provide direction and techniques on customer’s issues.Engage Design engineering and communicate findings and resolutions for HW and SW field issues.Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.Defect detection including containment analysis.Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.Drive innovation, new technology/processes.Organize, plan, track and close-out design, components, manufacturing issues associated with the products.Evolving the Product debug document over the Product Life Cycle.Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.