Job Description
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.DUTIES AND RESPONSIBILITIESManage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicableHire, train, and develop associates to meet department needsSupervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reportsProvide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and CultureSupport the achievement of budgeted financials, operating results and Food Lion To-Go KPIsSmile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customersRole model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
Responsibilities + Skills
Strong understanding of store operations and merchandising techniques preferredExcellent interpersonal, organizational, communication and customer service skillsDemonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievancesAbility and willingness to learn multiple tasks and technical requirements of the job
Education
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all timesMaintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesnt stall the execution of delivering expected outcomesA high school graduate or equivalent preferredAbility to lead and manage a team
Experience
