Job Description

The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will be responsible for monitoring and measuring high risk locations performance in these categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. This role will provide on-going in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to peruse high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on their commitments of Fashion Authority, Service and Experience and Brand to our customers. The role of a Market Investigator can provide you with the experience of building knowledge of criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), skills using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system. A day in the life…Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market areaSupport a theft and shortage prevention and resolution culture to ensure product is in stock and available for our customersConduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution.Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issuesDevelop and investigate major organized external and internal cases which may result in a significant loss to NordstromUse methods of prevention, detection, investigation, resolution, and recoveryConduct static and mobile surveillance.Lead cases that require specialized investigative tactics and all internal investigations that involve store management and AP cases