Job Description

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. External Affairs (EA) works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have access to a diverse group of motivated changemakers similarly focused on the ingredients for a better future. Position Summary: The Strategy and Engagement team is looking for a Principal Associate, Market Research & Intelligence, who will apply primary and secondary research to solve challenging problems and contextualize a variety of critical business issues. The analyst in this role will develop and present research, reputation tracking and issues reports leveraging a mix of analytics tools and research methodologies. A key to success will be communicating and presenting data-backed insights in a compelling manner to influence senior leaders and inform strategic initiatives, communications strategies, and business priorities. ResponsibilitiesSupport monitoring and reporting around key topics and event-based moments through social listening, media, and stakeholder analysis methodologiesDistill complex data into simple KPIs, data visualizations, dashboards, or scorecardsLeverage tools such as Brandwatch, Tableau, MRI, and MintelDevelop research agendas and measurement approaches in partnership with EA teams to inform business actionLeverage and integrate media monitoring and primary research to produce ad hoc and recurring reports for leadershipSpot and propose opportunities to bring deeper intelligence to the team around key audiences, issues, or the competitive landscapeMaintain knowledge of industry trends related to market and media research methodologies