Job Description
https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftmobile.wd1.myworkdayjobs.com%2FExternal%2Fjob%2FSalinas-California%2FMobile-Associate--Bilingual---Retail-Sales_REQ256868-1&data=05%7C02%7CJuan.Camberos%40T-Mobile.com%7C3ec89b003c194c0ac2de08dc2dc3df7b%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C638435566506170551%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Q4xt4p9QpsaxaFluYocnVDQgGKWMzhfKQ%2Fz66T0AOew%3D&reserved=0Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Responsibilities + Skills
Education
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.
Experience