Job Description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.Responsibilities:Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer servicePerform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cashIdentify referral opportunities for new products and services based on client’s financial goalsEducate clients on digital and self-service opportunities offered by CitiAdhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assetsEnsure all client needs are met and effectively manage client issues/concerns, escalating as neededMaintain working knowledge of client accounts as well as new and existing products and services offered.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.