Job Description
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position SummaryPatient Care Navigator supports patients and their families with educational resources about their diseases and helps them navigate the many paths of a healthcare diagnostic and treatment process. Provides age and culturally-appropriate information and resources during the diagnostic evaluation. Identifies support groups appropriate for patients and families and coordinates scheduling. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, childcare, translation, and other needed services. Tracks and documents metrics and outcomes ResponsibilitiesBuilds working relationships, solves problems, and supports patients with diabetes and their families who are struggling with access to resources, often in the domains of housing, food, insurance, disability, family leave, and/or mental health coverage.Helps to reduce barriers that prevent patients from getting timely treatment by identifying their needs and directing them to emotional, financial, administrative, or cultural support sources.
Responsibilities + Skills
EmpathyCollaboration and TeamworkPride and Excellence
Education
Ensure patient-centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meet the expectations of the Seven Competencies. The seven competencies for a Wow experience are as follows:
Experience