Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! At T-Mobile, we are committed to building an inclusive environment where all voices are valued, ideas are shared, and diverse perspectives are celebrated. We're seeking a Principal Customer Experience Manager who shares our dedication to creating exceptional customer experiences and driving strategic innovation.
Responsibilities + Skills
Education
Model and analyze interactions between people, processes, and technology to guide strategic decision-makingCreate frameworks for sharing customer insights with business partners to influence positive changeServe as a subject matter expert for new initiative launches, overseeing customer experience considerations throughout the project lifecycle
Experience
