Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Job Description Summary: Responsible for the coordination and support of issues management across the Merchant Product & Global Receivables business area.This includes the timely documentation and successful execution of issues in partnership with the business. Requires an ability to influence business partners (front line unit, business control, risk, and audit) through strong communication skills in order to successfully navigate issue intake, action plan creation, and action step development and completion in order to successfully resolve and evidence issues to the satisfaction of all parties. Attention to detail and demonstrated time management skills are required to consistently meet deadlines.