Job Description
REMOTE/VIRTUAL WORK ENVIRONMENT FOR MD, DC and VA-RESIDENTS-(Must be willing to drive to the Member Services Contact Center location in Fulton, MD, for equipment pick up, technical issue and training and development).- The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information. They will provide support to members with an increased level of complexity in inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
Responsibilities + Skills
Education
High School Diploma or equivalent (GED).
Experience
Minimum two-and-a-half (2 1/2) years of customer service experience to include six (6) months as a Customer Service Representative I within the Member Service Contact Center shared service.
