Job Description

Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.Complete accurate paperwork and transactions according to company policies and procedures.Share customer experience with the rest of your team, including Management.Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.Build customers confidence by making their experience comfortable and simple while meeting their needs.Engage in service selling and right fitting the customer with the appropriate total technology solution.Assist in other tasks, duties, or projects as assigned by management.