Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  The Sr. Communication Delivery Specialist is responsible for assisting with the implementation and oversight of complex communication programs and workflows assigned to them. They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners. The Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Specialist. Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports. This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.