Job Description

Job Description:This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for multiple sites or larger business unit(s). Key responsibilities of the role include leading the design, development and implementation of products, systems, processes and services using discretion within the project management methodologies, with a strong focus on continuous improvement. Line of Business Specific Description:Event Management is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly. This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools. Responsible for research and communication of all payment impacting incidents in Global Payment Operations (GPO), including administering/maintaining defined procedures, analysis and report generation, and exception processing. Additional responsibilities include:Represent GPO on incident management calls to assist with incident triage and provide communication to business partners.Assist with incident management/escalation of issues involving all technology (Priority 1, 2 and 3), operational and external impacting issues.Coordinate and work with our Monitoring staff for monitoring events, staffing coverage, support for weekend activities, etc.Follow established event management guidelines, escalate any system application problems quickly to facilitate efficient problem resolution.Participate in procedure reviews and updates annually and as needed depending on application/process changes resulting from multiple application releases.