Job Description

Duties and Responsibilities:· Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable· Hire, train, and develop associates to meet department needs· Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports· Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture· Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs· Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers· Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations· Control store expenses through proper ordering, care for supplies and equipment· Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications· Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained· Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times· Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes· Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions