Job Description

Make a Difference in Your Community - Indian Boundary YMCA is now hiring a full-time Director, Community Concierge!The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!The Director, Community Concierge, will lead the customer experience team at the local Community Hub to provide best-in-class levels of customer service and experiences. You will collaborate with stakeholders across the association to develop and implement operations standards that support enterprise goals and elevate the customer experience.Salary range starts at $48,000 per year with full-time benefits and opportunities to grow within the organization!Scopes and ResponsibilityLead the Community Hub’s customer experience team, including front-desk operations and administration, rentals, and customer engagementIdentify, development, implement, and measure customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric cultureActively manage the customer journey and collaborate with business partners to continually elevate engagement touchpointsServe as primary point of contact at the Community Hub for marketing, sales, and customer experience initiatives and manage day-to-day activities that support enterprise goalsForecast Community Hub sales, analyze revenue, and prepare reports of business performance indicatorsBuild and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs