Job Description

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! Job Overview:This position is responsible for root cause analysis, including the creation/implementation of process plans and support strategies leveraging automation (including Artificial Intelligence tools) as applicable. This position works closely with internal and external partners and must be comfortable championing ideas and processes to a diverse audience. This role requires advanced analysis, planning, establishment of requirements, development of procedures, business case development and cost justification for changes in designated business area. This position requires the ability to take direction on business issues, evaluate the necessary deliverables needed to address the business issue, implement any necessary changes, and accurately evaluate the impact on other areas. Job Responsibilities:Research, develop, and implement sustainable and repeatable proceduresIdentify gaps and re-engineer process inefficiencies relative to current proceduresSupport cross-functional partners to problem solve and implement solutionsDevelop subject matter expertise for multi-faceted problems and deliver simplified solutionsFoster relationships with key cross-functional partners and internal stakeholders; establish strong partnerships to obtain desired resultsAssignments are generally highly complex in nature and will be in support of one or more of the following disciplines: Products, Sales/Retail, Customer Care Support, Technical Care Support, Billing, Supply Chain Operations, Product Management, Business Process and Cost-Benefit Analysis.