Job Description
The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley.Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.Building relationships with members, fostering connections within our YMCA community.Utilizing our operations software for member check-ins, program and membership registration, and payment processing.Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
Responsibilities + Skills
Education
Free individual YMCA membership! Discounts on programsChild Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discountsFree Employee Assistance Program (EAP) Program
Experience