Job Description
POSITION SUMMARY:Responsible for welcoming and greeting current and prospective members, program participants and guests with an enthusiastic and energetic attitude. Provides information on current program and facility offerings. Assists with branch fund raising activities and special events.ESSENTIAL FUNCTIONS:Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities.Answer the telephone, provide requested information, direct calls and take accurate messages.Provide membership information and facility tours as needed, explaining the YMCA mission, volunteer opportunities, the Y’s Annual Campaign for Youth and Families and the Financial Assistance Program. Refer prospective members to membership office to join and make follow up contact with those who did not sign-up.Provide membership and program information and requirements in an accurate and courteous manner.Attend staff meetings and trainings as scheduled.
Responsibilities + Skills
Follow all YMCA policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.Maintain cleanliness and organization in member welcome area.Respond to members' needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems. Use appropriate forms to communicate concerns or praise.
Education
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fund-raising.
Experience
