Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:00pm. It may be necessary, given the business need, to work occasional overtime.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:Answer incoming phone calls from patients, health care providers, insurance payers (i.e. physician offices, clinics) and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to callerDeliver information and answer questions in a positive manner to facilitate strong relationships with callers