Job Description

Capital One is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. Responsibilities:Provide application support through remote access tools to resolve internal end user issuesMonitor and respond quickly and effectively to calls or chats received to the Capital One Service DeskInteract with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardwareRemotely access and support end-user machines to achieve first call resolutionUtilize Service Now as the ticketing tool to track and escalate tickets for end usersAssist with onboarding of new Agents by training and allow others to shadowPerform other tasks as needed by the Service Desk Managers