Job Description
Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatoryResponsibilities:Responsible for claims handling personal property losses to include large loss.Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.Develops expert list/websites for various product categories.Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.Documents the file accordingly.Provides quality customer service.
Responsibilities + Skills
Education
Strong written and oral communications skills required.Good interpersonal, analytical and negotiation skills required
Experience
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.The capabilities, skills and knowledge required is normally acquired through a Bachelors degree or equivalent experience and 3-5 years of directly related experience.
