Job Description

Under leadership of the Staff Accommodations Manager, the Staff Accommodations Program Administrator will support the Yale community on staff accommodations cases requested under the Americans with Disabilities Act Amendments Act (ADAAA). Independently manages cases by ensuring proper action steps have been taken during the intake process, medical documentation collection process, and then navigates through the interactive process with staff, managers and HR Partners. During the interactive process, helps facilitate the decision-making process on behalf of the University, in the support of reasonable accommodations requests, where possible. Responsible for building, maintaining, and managing relationships with vendors and Yale employees. Effectively coordinates with third party administrator (TPA) on cases/claims to include general administration, comprehensive case management and program compliance. Educates the Yale community on compliance with the ADAAA related federal and state laws, as well as University policies.Provides pro-active, extensive case management and addresses all aspects of claims. Troubleshoots escalated claims and seeks to resolve conflict. Independently resolves issues that arise to ensure timely and complete resolution to cases.Engages in an interactive process with staff members and University leadership to evaluate requests for individualized disability and job-related accommodations. Performs interviews to gain a foundational understanding of individual needs and department business processes.Analyzes medical restrictions and limitations for staff to facilitate their return to work or stay at work, including Leaves and Disability, Workers’ Compensation, etc.Oversees and coordinates the return to work process for employees following leaves of absence due to medical reasons, ensuring alignment with medical recommendations, accommodations requirements, and organizational policies. Collaborates with external partners like TPA and internal stakeholders including department managers and HR partners to facilitate smooth transitions and compliance with ADA. Ensures timely and effective communication, especially in cases involving adjustments to planned return dates or required accommodations.