Job Description

Job Description: The Senior Service Delivery Consultant is responsible for managing and fostering strong business relationships and partnerships between Senior Technology Executives across different Technology organisations. A senior service delivery consultant supports, typically, one or more Technology Executives and serves as a single point of contact for the development teams for all their infrastructure requirements. The role is responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The senior service delivery consultant also acts as a conduit for communicating key Technology strategies to stakeholders across the Technology organizations. The role also acts as a broker for escalations & unresolved issues between the Support teams and Application development teams along with complex service requests using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. About us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.