Job Description

This is an onsite position that will be in the office Monday - Friday. The expected duration of this temporary assignment is 3-4 months (with a chance to be extended).The BCG Fed IT Specialist position’s primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.Understand and effectively discuss services and software provided by IT ServiceGather feedback and evaluate impact of IT Service offeringsAssist in preparing and deploying laptops for staff, including configuration and imaging of laptops